The jewelry industry is not hard to return defective products

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thousands of gold necklace only wear twice broken in distressed at the same time, Guo also began to question the quality of the necklace. Reporters learned that the countries have not yet introduced provisions aftermarket gold necklace difficult fracture suffered Returns recently 12,315 complaints to Jinan District, Fuzhou consumers Guo said two months ago, she spent 4,000 yuan to buy a shopping mall in Gushan a weight of 10 grams 1000 pure gold necklace. Only wearing two necklaces off, she asked the mall to replace or return, but the mall staff do not agree to recommend her bogus sales of tens of dollars per gram processing fees TM welding repair or pay a fee. Guo said, a few thousand dollars necklace says it is bad, there is no shelf life, the merchant is not responsible for the behavior of this so difficult for her to accept.

Businesses that necklace did not say the quality of the A common practice in the industry, the jewelry as long as sold, customer return policy, you must to some extent, discount or trade-in. after Jinan District Consumer Council has the patience of mediation, last merchants agreed to replace the same one style of thousands of gold necklace free for Guo. goldsmith and jewelery quality problems difficult identified experts of Fujian Province Gemmological Association said that the country on the identification, generally only for gold and harmful elements in the two indicators is difficult to identify goldsmith and jewelery shedding fracture. The countries have not yet introduced the aftermarket reporter in an interview that, similar disputes have occurred, often large differences of consumers and businesses. Consumers believe that the the necklace quality problems, and most businesses are only willing to provide welding repair services or a fee for TM.

this Jinan District Consumer Council who believes that the relevant departments of the State as soon as possible the introduction of the gold and silver jewelery related after-sales requirements. The quality of the gold and silver jewelry merchants indiscriminately all TM standard charge a processing fee, which will undoubtedly violations of the legitimate rights and interests of consumers. In addition, the Council is to remind consumers to buy gold and silver jewelry should learn more about wearing Notes and properly retained purchase invoices, ask clear jindian aftermarket provisions, such as encounter some Consumers should promptly report complaints to the business sector.